{"id":7945,"date":"2024-12-11T09:48:23","date_gmt":"2024-12-11T09:48:23","guid":{"rendered":"https:\/\/bqk-kos.org\/edu\/complaints\/"},"modified":"2024-12-16T10:15:09","modified_gmt":"2024-12-16T10:15:09","slug":"ankesat","status":"publish","type":"page","link":"https:\/\/bqk-kos.org\/edu\/ankesat\/?lang=en","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7945\" class=\"elementor elementor-7945 elementor-7202\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b11a413 shared-top-layout e-flex e-con-boxed e-con e-parent\" data-id=\"b11a413\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1df078f e-con-full shared-layout e-flex e-con e-parent\" data-id=\"1df078f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-eed2de4 e-con-full e-flex e-con e-child\" data-id=\"eed2de4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c84554 elementor-widget elementor-widget-title-section\" data-id=\"8c84554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"title-section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-section  \"  data-target=\"how-to-protect-your-rights\">\r\n\t\t\t\t\t\t\t<h1 class=\"shared-title\">How to protect your rights<\/h1>\r\n\t\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t<style>\r\n\t\t\t.title-section.no-title .shared-title {\r\n\t\t\t\tmargin-bottom: 0;\r\n\t\t\t}\r\n\r\n\t\t.title-section.has-subtitle .shared-title {\r\n\t\t\tmargin-bottom: max(12px, 0.833vw); \r\n\t\t}\r\n\r\n\r\n\t\t<\/style>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8d3c8b e-con-full e-flex e-con e-child\" data-id=\"a8d3c8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41e43f7 elementor-widget elementor-widget-share_url_button\" data-id=\"41e43f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share_url_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<button aria-label=\"Share\" class=\"share-button\"\r\n\t\t\tdata-url=\"https:\/\/bqk-kos.org\/edu\/ankesat\/?lang=en\"\r\n\t\t\tdata-title=\"Complaints\">\r\n\t\t\t<svg class=\"share-svg\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 25.6 25.6\">\r\n\t\t\t\t<path id=\"Path_18631\" data-name=\"Path 18631\" d=\"M10.341,14.347l9.208-4.756m-9.208,8.085,9.208,4.76M10.451,16a3.726,3.726,0,1,1-3.725-3.75A3.738,3.738,0,0,1,10.451,16ZM27,24.25a3.726,3.726,0,1,1-3.725-3.75A3.738,3.738,0,0,1,27,24.25Zm0-16.5A3.726,3.726,0,1,1,23.275,4,3.738,3.738,0,0,1,27,7.75Z\" \r\n\t\t\t\t\ttransform=\"translate(-2.2 -3.2)\" \r\n\t\t\t\t\tfill=\"none\" \r\n\t\t\t\t\tstroke=\"#001d3d\" \r\n\t\t\t\t\tstroke-linecap=\"round\" \r\n\t\t\t\t\tstroke-linejoin=\"round\" \r\n\t\t\t\t\tstroke-width=\"1.6\"\/>\r\n\t\t\t<\/svg>\r\n\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88de850 elementor-widget elementor-widget-print_button\" data-id=\"88de850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"print_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<button aria-label=\"Print\" class=\"print-button\" onclick=\"printContent();\">\r\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\r\n\t\t\t\t\t<path id=\"print_24dp_5F6368_FILL0_wght300_GRAD0_opsz48\" d=\"M129.174-801.425v-4.634H117.906v4.634h-1.478v-6.266h14.224v6.266Zm-16.156,1.631h0Zm18.537,3.456a.985.985,0,0,0,.753-.351,1.189,1.189,0,0,0,.318-.824,1.187,1.187,0,0,0-.318-.824.979.979,0,0,0-.746-.351.972.972,0,0,0-.753.351,1.2,1.2,0,0,0-.312.824,1.2,1.2,0,0,0,.312.823A.966.966,0,0,0,131.555-796.337Zm-2.381,11.016v-6.984H117.906v6.984Zm1.478,1.631H116.428v-6.174H111.54v-8.345a3.279,3.279,0,0,1,.843-2.286,2.7,2.7,0,0,1,2.083-.93h18.148a2.7,2.7,0,0,1,2.085.93,3.283,3.283,0,0,1,.841,2.286v8.345h-4.888Zm3.41-7.805v-6.721a1.6,1.6,0,0,0-.417-1.123,1.344,1.344,0,0,0-1.032-.454H114.466a1.334,1.334,0,0,0-1.032.462,1.616,1.616,0,0,0-.417,1.123v6.713h3.41v-2.442h14.224v2.442Z\" transform=\"translate(-111.54 807.69)\" fill=\"#3F1871\"\/>\r\n\t\t\t\t<\/svg>\t\t<\/button>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c054e1d e-con-full shared-layout e-flex e-con e-parent\" data-id=\"c054e1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a26dd8d elementor-widget elementor-widget-text-editor\" data-id=\"a26dd8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Financial institutions which operate under the CBK supervision have standard procedures on handling customer complaints. Therefore, if you have any problem with the financial services of any financial institution, you should first contact them and try to find the resolution from there. If you are not satisfied with the response or the decision of the financial institution, you may be able to complain at CBK.<\/p><p>\u00a0<\/p><p>You can file a complaint in one of the following ways:<\/p><p>\u00a0<\/p><ul><li>Through the electronic system\u00a0<a href=\"https:\/\/ankesat.bqk-kos.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/ankesat.bqk-kos.org<\/strong><\/a><\/li><li>By mailing address<\/li><li>Delivering it in person at the CBK archive office<\/li><li>By fax but not phone.<\/li><li>For more details, refer to the link:\u00a0<strong><a href=\"https:\/\/bqk-kos.org\/edu\/wp-content\/uploads\/2024\/12\/ENG-ankesati.pdf\">How to file the complaint?<\/a><\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How to protect your rights Financial institutions which operate under the CBK supervision have standard procedures on handling customer complaints. Therefore, if you have any problem with the financial services of any financial institution, you should first contact them and try to find the resolution from there. If you are not satisfied with the response [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7945","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - BQK Edu<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bqk-kos.org\/edu\/ankesat\/?lang=en\" \/>\n<meta property=\"og:locale\" content=\"sq_AL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - BQK Edu\" \/>\n<meta property=\"og:description\" content=\"How to protect your rights Financial institutions which operate under the CBK supervision have standard procedures on handling customer complaints. 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