In order to protect financial customers, there is the Division of Appeals of Financial Services Users (Division of Appeals) within the CBK.

When using the financial products / services of financial institutions (banks, insurance companies, microfinance institutions, non-bank financial institutions or even pension funds), we happen to encounter problems, so in the following you will be informed about the steps you need to take in the case of filing a complaint.

You can file a complaint in one of the following ways: