In order to protect financial customers, there is the Division of Appeals of Financial Services Users (Division of Appeals) within the CBK.

When using the financial products / services of financial institutions (banks, insurance companies, microfinance institutions, non-bank financial institutions or even pension funds), we happen to encounter problems, so in the following you will be informed about the steps you need to take in the case of filing a complaint.

You can file a complaint in one of the following ways:

• Through the electronic system https://ankesat.bqk-kos.org
• By mailing address
• Delivering it in person at the CBK archive office
• By fax but not phone.
• For more details, refer to the link: How to file the complaint?